Shipping Policy
At Oxelune, we aim to get your order to you as quickly and reliably as possible. Please find all the details of our shipping process below. If you have any questions that aren't covered here, feel free to contact us at info@oxelune.com.
Order Processing
All orders are processed within 1-2 business days of being placed. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — if this happens, we will notify you by email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Once your order has been dispatched, delivery generally takes between 5 and 20 business days, depending on your location within Australia.
- Metro areas (capital cities): typically 5-12 business days
- Regional and remote areas: typically 12-20 business days
Delivery timeframes are estimates only and commence from the date of shipping, not the date the order was placed. Please allow extra time during peak periods such as holidays and major sales events.
Shipping Destinations
We currently ship to addresses within Australia only. If you are located overseas and would like to place an order, please contact us at info@oxelune.com and we will do our best to assist you.
Order Tracking
As soon as your order ships, you will receive a shipping confirmation email containing a tracking number and link. You can use this to follow your parcel's journey from our warehouse to your door. If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder before contacting us.
Order Changes & Cancellations
If your order has not yet been dispatched, we may be able to accommodate a change to your shipping address or a cancellation. Please contact us as soon as possible with your order number, and our team will confirm whether an adjustment is still possible. Once an order has been dispatched, we are unable to make changes.
Delayed or Lost Parcels
While the vast majority of orders arrive within the estimated timeframe, delays can occasionally occur due to factors outside our control, such as courier disruptions or extreme weather. If your order has not arrived within the expected delivery window, please contact us with your order number and we will investigate on your behalf with the courier.
Incorrect Shipping Information
Please double-check your shipping address at checkout, as we are not responsible for orders delivered to an incorrectly provided address. If you notice an error after placing your order, contact us immediately and we will do our best to update it before dispatch.
Express Shipping
We currently offer standard shipping on all orders. If you require your order urgently, please contact us prior to purchase and we will advise on any options that may be available.
Damaged Items on Arrival
If your order arrives damaged, please do not send it back to us. Simply email us at info@oxelune.com with your order number and a clear photo of the damaged product, and we will arrange a replacement to be sent to you at no additional cost. For full details, see our FAQs page.
Questions?
If you have any further questions about your order or our shipping process, please don't hesitate to reach out to us at info@oxelune.com. We're happy to help.