Shipping policy
1. Processing Times
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information where available.
Please note that processing times may be longer during major sales, promotional periods, public holidays, or other periods of unusually high demand.
2. Shipping Times
As our products are shipped directly from our suppliers, delivery times may vary depending on the product, destination, and shipping carrier.
Estimated delivery times are:
- Australia: 7–20 business days
- International: 10–30 business days
These timeframes are estimates only and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, public holidays, or other circumstances outside our control.
3. Free Shipping
We provide free standard shipping on all orders.
There are no additional standard shipping charges at checkout.
4. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when tracking is available.
Tracking information may take several days to become active after your order has been shipped.
5. Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address, we may not be able to redirect or recover the package. Additional shipping costs may apply if the package needs to be resent.
6. Delayed or Lost Orders
While we work with reliable shipping partners, we cannot guarantee delivery dates and are not responsible for delays caused by shipping carriers, customs, weather, strikes, or other circumstances outside our control.
If your order appears to be significantly delayed or has not arrived within the expected timeframe, please contact our customer support team vai email, contact.avelour@gmail.com and we will assist you in investigating the shipment.
7. Customs and Import Duties
For international orders, your country may impose customs duties, taxes, or other import charges.
Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
8. Multiple Items
If you purchase multiple products, your items may be shipped separately depending on their availability and the location of our suppliers.
You may therefore receive multiple tracking numbers and separate packages for the same order.
9. Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team through the contact details provided on our website.
We are happy to help with any shipping-related questions or concerns.